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In order for us to quickly and effectively provide you the best possible support, please provide the following information when placing your service call:
1. Site ID
This Site ID is used in locating your system in our database. The Site ID can be found on the top of the PC tower or side of the related Hardware components chassis.
2. Contact name and phone number
This information will provide us the contact information of the person on-site for us to communicate with while providing support.
3. Serial number
This is the number which will provide us with your Warranty or Support coverage information, also found on the top of the PC tower. An invalid or wrong number may result in a billable charge for our services.
Other pertinent information which will be needed for us to respond in a timely manner:
Software Related Issues:
Product (software) name
Software Version and service patch level
Operating System and service pack level
Description of problem
Hardware Related Issues:
Device Name or Model Number
Operating System (if applicable)
Description of problem
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